Comments? We don't need no stinkin' comments either!

Members fill out comment cards for different reasons - to praise an instructor or class type, to comment on an instructor that's not quite top notch, to request different classes or instructors or for many other reasons. Some members preferred to approach the instructors they were comfortable with rather than approaching the coordinator. They mentioned that they rarely saw the coordinator and didn't feel that she was approachable. I was more than happy to take their comments to the coordinator because I felt she should be "in the know" and be able to address the comment if necessary. If the members could approach me or another instructor because they see us in class, wouldn't that be important to pass along the information?

In another face-to-face meeting, I was told that this "passing along of information" to the coordinator was one of my downfalls! I asked why the coordinator and director didn't think this was important. I was told that if the member couldn't or wouldn't come directly to them, then the comment really wasn't valid. Yes, I had to pick my mouth up off the floor when I heard this. I was told that I shouldn't be discussing anything like that with the members. This goes against my aerobic-friendly personality. I suppose they just wanted me to go in and teach class and leave without talking to anyone. That would be just rude and uncaring in my opinion.